Our Unique Solution to Support Burnley Together During Lockdown




Burnley Together are an organisation that we have proudly worked with for almost a year now. They work in partnership with Burnley Council and other groups across the public, private and voluntary sectors to create a central community hub to support residents with their everyday needs.


After being made aware that the number of calls being made to the Burnley Together helpline was increasing once again during lockdown, we offered to temporarily place members of our team within the charity, helping facilitate the essential work which provides a lifeline for many vulnerable people in Burnley.


Once they had completed their training, two team members have now been placed full-time on the Burnley Together phone lines, with the other three being available to help with any ad hoc tasks that are needed. In the first week in their role, the Burnley Together team had 330 referrals to the service that were all responded to, an increase of 80 contacts from the previous week, as well as contacting those on the NHS shielding list and other vulnerable people that the service supports.


Through supporting the call centre, our team has gained a huge appreciation for the work that Burnley Together do and are now looking to get involved with even more projects in the community.


Hayley Spear, our Customer Care Manager, said “Our business, like many others around the country, has taken a huge hit due to the lockdown restrictions. We support local charities throughout the year, and it was important we played our part during this pandemic, offering support however we can. Like Burnley Leisure, we have a can-do attitude and a wonderful team who are willing to adapt and volunteer their time to support the people in Burnley who most need our help.”


Alicia Foley at Burnley Together said, “Through this wonderfully kind gesture, we’re able to really utilise the team from Birchalls and provide even more help to those who need it through our services here at Burnley Together. We’re incredibly grateful for the support and it’s brilliant to see how local businesses and charities are working together to make a real difference to people’s lives”





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